Frequently Asked Questions
Everything you need to know about your Bobbin journey.
How do I choose the right size bike for my child?
We recommend measuring your child's inside leg length rather than relying solely on age. Each product page features a detailed size guide to help you find the perfect fit for a safe and comfortable ride.
What is the shipping timeframe for Bobbin Bikes?
Most orders are processed within 24 hours. Standard delivery typically takes 3-5 business days, while express options are available at checkout for those who can't wait to get cycling.
Do the bikes arrive fully assembled?
To ensure safe shipping, our bikes arrive 80-90% assembled. You will need to attach the handlebars, pedals, and front wheel. We provide clear instructions and video tutorials to make the process simple.
What is your return policy?
We offer a 28-day return period for any unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Do Bobbin bikes come with a warranty?
Yes, all our bike frames and forks come with a 12-month warranty against manufacturing defects. Consumable parts like tires and brake pads are covered for 30 days.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost of your purchase.